Ordering Information

Samples

To examine the quality of our products, you are welcome to order a sample. Most blank and random samples are free, and will ship via your shipping account number. All pre-production and post-production samples are available at single item price EQP + setup charge (once we receive a purchase order for the full quantity, the setup charge is waived for the new PO). If samples are needed, please specify quantities and whether they are needed pre-production for approval or if they are needed post-production for records or both.

Standard Production Time

Most orders will ship in 5-7 business days after proof approval, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. An order can take anywhere from 6 to 19 days total to be delivered to the customer after the purchase order has been submitted. If you have an in-hands date, please contact us to confirm that we can meet your expectations.

Rush Orders

We offer 24, 48, and 72 hour rush production & delivery options. Availability is subject to change and we will notify you during the quoting process if we are unable to offer rush services. There is a $25 minimum for rush order charges. Please contact us to confirm availability.

1 Business Day: 40% of subtotal
2 Business Days: 25% of subtotal
3 Business Days: 15% of subtotal

Transit Time

Artwork Submission

While we can work with whatever artwork you have (even if it's a GIF, photocopy, or a doodle you drew on the palm of your hand), we require your artwork to be submitted in an imprint ready format if you want to waive artwork charges and take advantage of our industry-leading turnaround times.

Proofs are typically completed within 24 hours (or sooner if rush service has been arranged). Imprint ready artwork comes in EPS, CDR, AI, or PDF vector format. JPG and PNG files are considered imprint ready as long as the resolution is at least 300dpi at 100% size. For mono-color techniques like laser engraving, deep etching, etc., we require your artwork to be in black and white to be considered imprint ready. Grayscale does not substitute for black and white.

Engraved Artwork

All engraved and deep etched glassware orders include up to 3" x 3" imprint size at no charge. It is possible to exceed this imprint area (up to full wrap for select products), but you will incur additional charges. We will size your imprint according to what will work best for the product since in many cases the size of the glass cannot actually support a 3" x 3" imprint. This is especially true for smaller pieces or pieces with excessive curves, beer mugs with panels, etc. If you receive a proof showing an imprint that you believe is too small please let us know and we will maximize size of the imprint as much as possible. Please note that 3" x 3" is listed for all glassware products solely because we offer wrap-around engraving, not because it is the recommended imprint size.

Artwork Charges

Artwork is free of charge, but:

• You may incur charges if you need us to revise your proof more than twice. We do not count any errors that are solely our responsibility towards your revision count.
• Your artwork is not imprint-ready (see above "artwork submission" section) and it would take us a lot of time to make it imprint-ready.
• You will incur artwork charges if our art department provides you with a mockup or proof and we do not receive a purchase order from you.

Returns & Refunds

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

While we strive to fulfill exact quantities - they are not guaranteed. Please allow for a 2% over/under on all orders. If an item is damaged in shipping, please send a photo of the item and its packaging within 7 days of delivery and we will issue a refund for the cost of the item.

Liquid Measurements

Beverageware and glassware capacities are stated in ounces and are an approximate maximum capacity based off of an industry standard size. They are not to be used as a standard of measure for serving capacity.

Terms & Conditions

For more information, see our Terms & Conditions page.

Backorders

If you see a lower estimated inventory than the quantity you need to order, please get in touch with a product specialist who can help you find a similar product or create a backorder for you. Backorders add anywhere from one day to four weeks of procurement time. We restock regularly, so if something is not in stock today it might be tomorrow, and we can let you know exactly when.

Orders with deadlines

When preparing an order with a deadline within two weeks, we strongly recommend that you contact us to confirm inventory information.